🌍 1. Our Commitment to Quality
At CardboardBox-Manufacturers.com, we take pride in every box we produce.
Each order—whether a small sample or a large-volume shipment—goes through careful inspection before leaving our factory.
However, we understand that in manufacturing and logistics, unexpected issues may sometimes occur.
This policy explains how we handle returns, replacements, and refunds to ensure fairness and transparency for both sides.
📋 2. When a Return May Be Accepted
Because we produce custom cardboard boxes based on each client’s unique specifications, returns are generally limited to cases involving:
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Production errors or incorrect specifications confirmed on our end.
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Material or printing defects caused during manufacturing.
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Damage that occurred before delivery or during factory packaging.
We cannot accept returns for issues arising from design errors, inaccurate information provided by the buyer, or normal variations within acceptable production tolerance.
🧾 3. Reporting a Problem
If you receive an order that appears damaged or inconsistent with the approved sample, please contact us within 7 working days of delivery.
Provide photos, a brief description of the issue, and your order reference number.
Our quality team will review the claim quickly and provide a fair resolution — which may include a replacement, repair, or partial refund, depending on the case.
We aim to resolve every issue through clear, respectful communication, not confrontation.
🔄 4. Refunds and Replacements
Approved refunds will be processed after verification by our production team.
If the order qualifies for replacement, we will reproduce the goods at no extra cost or credit the equivalent value toward your next order.
In all cases, our goal is to ensure that your packaging meets the quality and standard originally agreed upon.
Please note: for customized packaging, refunds are typically limited to verified manufacturing faults, as products are produced specifically for each client.
🚚 5. Shipping and Return Logistics
For returns or replacements, we may request that samples of the defective boxes be returned for inspection.
Return shipping terms will be determined based on responsibility —
if the issue was on our side, CardboardBox-Manufacturers.com will cover the cost;
if caused by incorrect information or storage conditions after delivery, the buyer is responsible for return freight.
🤝 6. Our Promise
Our factory has built long-term relationships with clients around the world because we believe in accountability, communication, and consistency.
We treat every case individually, and we never hide behind small print.
Your satisfaction is not only a policy — it’s part of how we do business.
We’ll always work with you to find the most reasonable solution, whether that’s reprinting, discounting, or full replacement.
🕒 7. Timeframe for Resolution
Refunds or replacement approvals are typically completed within 10–15 working days after receiving all necessary documentation.
We maintain clear communication throughout the process so you always know what’s happening and when to expect updates.
📬 8. Contact Us
If you have questions about our Return & Refund Policy, please reach out to us directly:
📧 Email: [Insert Contact Email]
📍 Address: [Insert Company Address]
🌐 Website: https://www.cardboardbox-manufacturers.com/
✅ Summary
We believe great packaging begins with great service.
If something goes wrong, we fix it — not because it’s required, but because it’s right.
That’s how CardboardBox-Manufacturers.com builds trust, one box and one partnership at a time