Q1: How do you guarantee the quality of the product?
A: Quality is the foundation of a company’s survival.
Our quality control process is:
The first step: print file modification, picture confirmation
Part II: The physical sample is sent to the customer for confirmation.
Part III: Large cargo ship head office, first send customer confirmation, and then mass production
Exquisite packaging takes time to do. Our customer service will remind you to make 3 confirmations, the production time is relatively a little longer, because in case of doubt, at least the time of modification.
Q2: Can you help with the design? Can you design for free?
A: The company has professional designers, but the company mainly focuses on production, and the design is not special. Each customer’s brand philosophy is different, and the things they want to express are different. It is best for customers to provide their own designs, which saves time and costs and expresses what they want to express. Your design needs to be adjusted, we can help you modify it for free, give you professional advice.
Q3: How much is the order quantity? Can I retail?
A: The custom printing box of Speed Printing Hall is a set, dozens, thousands, tens of thousands can be customized! But the quantity is too small, the cost is necessarily higher, for the time being we can not customize 1 box It is the same as the price of custom 10000 boxes, I hope to understand.
Q4: About proofing
A: Ordinary color box, no special craft, we usually complete proofing in 72 hours. If there are more special techniques, the time is relatively longer, such as hot stamping plus one day, and UV proofing plus one more day.
Before proofing, we need to charge a little proofing fee. Because our problem is not qualified, we will re-sample for free, and we will bear all the expenses.
Q5: Are the pictures on your website all in stock? Is it a real shot?
A: The general color pictures are all customized products. They are only used to show that we have made such products. There is no spot; and people’s products are copyrights of others. We cannot pirate. All pictures are taken in 100% in kind.
Q6: What is the unit price?
A: The same product, different materials, processes, sizes, unit price will be different, accurate price consultation customer service quotation.
Q7: What is the payment method?
A: 30% deposit, 70% balance against copy of BL by sea. 30% deposit, 70% balance before shipment by air or express.
Q8: What should I do if I receive the goods and find that there is a large amount of damage?
A: It is our duty to pay full responsibility and ensure that the goods are delivered to you in good condition. It is recommended that before signing, first check the goods, find the damage, directly reject, we will investigate the responsibility of the logistics company, and also facilitate the timely replenishment to you.
In the later period, we found the quality problem, with 15 days as the deadline, within 15 days, contact customer service to replenish the goods, and damage us unconditionally; over 15 days, the two sides negotiated to solve the problem.